I have chosen to be a dispatcher, working hard
to save a life
It is our job to obtain the information from
the chaos and the strife.
We do our best to get the location, and the
nature of the call
Each call is always different. Sometime we
cannot obtain it all.
A patient not breathing, a burglary, or a
traffic accident could be the call
We ride the emotional roller coaster, remaining
calm throughout it all.
We give instructions to the caller, while
keeping them on the phone
Re-assuring help is on the way, and that they
are not alone.
With the units enroute, caller still on the
phone, we add notes to the call.
We never withhold information obtained, we
gladly provide it all.
The Officer needs the address again, the Fire
Chief more units to staging
The Medic the nature of the call, our job is to
When we hang up phone we have done our job, our
units are all Code-4
The calls can be overwhelming at times,
Sometimes we would like to run out the door.
We have to be ready for that next call, Police,
Fire, or EMS
We rely on our training as we strive to do our
We ride with you in your Police Cars, Fire
Trucks, and Ambulances to each call
We are the lifeline that sends you out each
time, and wants you safe throughout it all.
We are usually the face of the department, and
the first to be left out
Those faceless voices behind the radio, you
depend on without a doubt.
About the Author
Thomas Nedzbala began his career in emergency
services in Florence, New Jersery, in 1980. He
moved to Arizona in 1993 where he has held
several positions providing dispatch services
for police, fire, medical and air medical