About the Concord Police
The Concord Police Department has
an authorized strength of 160 sworn police officers, 66 non-sworn full-time employees, 48 part-time personnel and approximately
65 volunteers. The Concord Police Department is organized into the Office of
the Chief of Police, Administrative Services, Field Operations and Support Operations.
The Administrative Services of the
Concord Police Department support and maintain the effectiveness and efficiency of the Police Department by maintaining a
qualified work force, responding to requests for materials and deficiencies in the department facility and vehicle fleet,
providing dispatch services, developing and monitoring the department budget and providing for the exchange of meaningful
information to individuals inside and outside the department.
The Field Operations of the Concord
Police Department provide effective and efficient police services to the City of Concord 24 hours a day, including protection
of life and property, maintenance of order, investigation of criminal events, prevention of crime, orderly flow and parking
of vehicles in the City, field evidence collection, support services for all emergency communications between department and
community, and delivery of a myriad of assigned municipal services.
The Support Operations of the Concord
Police Department provide essential support services efficiently and effectively for line operations of the Department including
Records Management, Property and Evidence, Youth Services, and Investigations.
The Concord Police Department also
maintains a Professional Standards Unit which is responsible for initiating, investigating and concluding investigations of
alleged misconduct in a timely and expedient manner, based on complaints made internally or externally to the police department.
The Professional Standards Unit is comprised of a Sergeant who answers directly to the Chief of Police. Any complaints received
by the PSU are screened by the Chief of Police and assigned for investigation. Upon conclusion, the Chief of Police and the
affected employee's Division Commander review all investigations.
Captain Robert M. Shusta (ret.),
MPA, served over twenty-seven years in law enforcement, and retired as a Captain at the Concord Police Department (California).
He has been a part-time instructor at numerous colleges and universities in northern California and at police academies. He
is a graduate of the 158th FBI National Academy and the 4th California Command College conducted by the California Peace Officer
Standards and Training Commission (POST). He served on state commissions responsible for developing and recommending to POST
guidelines, policy and training on cultural awareness and crimes motivated by hate.
Robert Shusta is the co-author
of Multicultural Law Enforcement: Strategies
for Peacekeeping in a Diverse Society. According to the book description
Law Enforcement: Strategies for Peacekeeping in a Diverse Society, “From a
diverse team of writers whose expertise spans law enforcement and cross-cultural relations, comes a book with comprehensive
coverage of sensitive topics and issues related to diversity and multiculturalism facing police today and in the 21st century.
It contains insightful as well as practical information and guidelines on how law enforcement professionals can work effectively
with diverse cultural groups, both inside their organizations as well as in the community. Focusing on the cross-cultural
and racial contact that police officers and civilian employees have with citizens, victims, suspects, and co-workers from
diverse backgrounds, this book contains information on racial profiling, hate crimes, community-based policing, undocumented
immigrants and immigrant women, urban dynamics, and gays and lesbians in law enforcement. For law enforcement managers, supervisors,
officers, and instructors”
One reader of Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society said, “I will simply say this about this text. This information is a must
read for all who entertain the thought of being a police officer, be it city, county, state or federal. This text is crucial
as an "additional tool" for officers; educating one's self in multi-cultural diversity is a good thing especially
when taking into account the incredibly diverse population in the U.S. (A dozen scenarios of unnecessarily escalated contact
with police officers come to mind...)
I am a Lieutenant with
the Indiana State Police and an adjunct criminal justice professor at a local college. My students are all interested in becoming
police officers. For the most part they come from small towns in mostly white areas. The benefits of specific awareness/respect
of other cultures will only help them should they reach their goal to become officers. The better educated more culturally
aware officers are truly the most effective ones. Great investigators know how to relate to all kinds of people. This textbook
gives us some insight into the communication barriers and cultural hot buttons as well as general behavioral aspects of others.
I consider this topic a fundamental building block for a well rounded police officer. Through awareness and understanding
we can perform our jobs better and better serve all of our citizens. (our duty) I think some of the previous reviews of this
book must be from officers who are too stubborn to change or too disinterested to study. Most officers mistakenly believe
that their skills at marksmanship, hand-to-hand self-defense, pursuit driving skills, physical fitness etc., are the most
important attributes of a good police officer. Statistically speaking, officer safety and effectiveness improve dramatically
by reversing the order and placing "communication" first in line. This text helps to point out better ways for officers
to communicate to the people they are sworn to protect and serve. This improved communication has a residual increased officer
safety. "I'd rather talk them into jail than fight all the way there.”