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Robert M. Shusta

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Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society (4th Edition)
Robert M. Shusta  More Info

About the Concord Police Department

The Concord Police Department has an authorized strength of 160 sworn police officers, 66 non-sworn full-time employees, 48 part-time personnel and approximately 65 volunteers.  The Concord Police Department is organized into the Office of the Chief of Police, Administrative Services, Field Operations and Support Operations.


The Administrative Services of the Concord Police Department support and maintain the effectiveness and efficiency of the Police Department by maintaining a qualified work force, responding to requests for materials and deficiencies in the department facility and vehicle fleet, providing dispatch services, developing and monitoring the department budget and providing for the exchange of meaningful information to individuals inside and outside the department.


The Field Operations of the Concord Police Department provide effective and efficient police services to the City of Concord 24 hours a day, including protection of life and property, maintenance of order, investigation of criminal events, prevention of crime, orderly flow and parking of vehicles in the City, field evidence collection, support services for all emergency communications between department and community, and delivery of a myriad of assigned municipal services.


The Support Operations of the Concord Police Department provide essential support services efficiently and effectively for line operations of the Department including Records Management, Property and Evidence, Youth Services, and Investigations.

The Concord Police Department also maintains a Professional Standards Unit which is responsible for initiating, investigating and concluding investigations of alleged misconduct in a timely and expedient manner, based on complaints made internally or externally to the police department. The Professional Standards Unit is comprised of a Sergeant who answers directly to the Chief of Police. Any complaints received by the PSU are screened by the Chief of Police and assigned for investigation. Upon conclusion, the Chief of Police and the affected employee's Division Commander review all investigations.



Captain Robert M. Shusta (ret.), MPA, served over twenty-seven years in law enforcement, and retired as a Captain at the Concord Police Department (California). He has been a part-time instructor at numerous colleges and universities in northern California and at police academies. He is a graduate of the 158th FBI National Academy and the 4th California Command College conducted by the California Peace Officer Standards and Training Commission (POST). He served on state commissions responsible for developing and recommending to POST guidelines, policy and training on cultural awareness and crimes motivated by hate.


Robert Shusta is the co-author of Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society.  According to the book description of Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society, “From a diverse team of writers whose expertise spans law enforcement and cross-cultural relations, comes a book with comprehensive coverage of sensitive topics and issues related to diversity and multiculturalism facing police today and in the 21st century. It contains insightful as well as practical information and guidelines on how law enforcement professionals can work effectively with diverse cultural groups, both inside their organizations as well as in the community. Focusing on the cross-cultural and racial contact that police officers and civilian employees have with citizens, victims, suspects, and co-workers from diverse backgrounds, this book contains information on racial profiling, hate crimes, community-based policing, undocumented immigrants and immigrant women, urban dynamics, and gays and lesbians in law enforcement. For law enforcement managers, supervisors, officers, and instructors”

One reader of Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society said, “I will simply say this about this text. This information is a must read for all who entertain the thought of being a police officer, be it city, county, state or federal. This text is crucial as an "additional tool" for officers; educating one's self in multi-cultural diversity is a good thing especially when taking into account the incredibly diverse population in the U.S. (A dozen scenarios of unnecessarily escalated contact with police officers come to mind...)

I am a Lieutenant with the Indiana State Police and an adjunct criminal justice professor at a local college. My students are all interested in becoming police officers. For the most part they come from small towns in mostly white areas. The benefits of specific awareness/respect of other cultures will only help them should they reach their goal to become officers. The better educated more culturally aware officers are truly the most effective ones. Great investigators know how to relate to all kinds of people. This textbook gives us some insight into the communication barriers and cultural hot buttons as well as general behavioral aspects of others. I consider this topic a fundamental building block for a well rounded police officer. Through awareness and understanding we can perform our jobs better and better serve all of our citizens. (our duty) I think some of the previous reviews of this book must be from officers who are too stubborn to change or too disinterested to study. Most officers mistakenly believe that their skills at marksmanship, hand-to-hand self-defense, pursuit driving skills, physical fitness etc., are the most important attributes of a good police officer. Statistically speaking, officer safety and effectiveness improve dramatically by reversing the order and placing "communication" first in line. This text helps to point out better ways for officers to communicate to the people they are sworn to protect and serve. This improved communication has a residual increased officer safety. "I'd rather talk them into jail than fight all the way there.”

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